FAQ’S

Are the bags for hire authentic original designer bags?

Yes, all the bags in Luxe Bag Society’s collection are authentic original designer bags which are purchased brand new from the respective brand boutique.

Are the bags in new condition?

The bags are purchased brand new, however as they are for rental hire you may or may not receive a brand new item. We do ensure to keep our bags cleaned and maintained to the highest standards & we will never hire out a bag that does not meet these standards.

How do I know if a bag is available to hire?

When you select a bag you will be able to see the bag’s availability in the calendar. You will not be able to book a bag if it is not available/has already been booked.

How many days can I hire the bag for?

All our bags are for hire for 4 day weekends (Friday to Monday). If you want to hire the bag for a longer period of time or for mid-week, please contact us directly with your request and we can organise this for you.

When and how will I receive the bag?

All our bags are for hire for 4 day weekends (Friday to Monday) so your order will need to be placed by 5pm on the Wednesday before to receive it on the Friday by Australia Post, Express Post next day delivery. We are based in Sydney and may be able to offer a late delivery or pick up if you contact us directly.

If your delivery address is outside of Australia Post’s Express Post next business day delivery network, we will post the accessory in time for your delivery date to ensure it arrives on time.  If you’re not present for the delivery, an Australia Post card will be left advising where and how to collect. The item will be packaged securely inside our Luxe Bag Society box inside an Australia Post Express Post satchel.

Where do you deliver to?

We offer Australia-wide delivery.

Do I need to pay for postage?

No, delivery and return postage are included in the bag hire price.

What happens if the bag is damaged, lost or stolen during the rental period?

By hiring the bag you are accepting our Terms & Conditions, and in turn accept full responsibility for the safekeeping and return of the bag to Luxe Bag Society in the same condition it was received in.  If any of these unfortunate things happen while the bag is in your care, the first thing you should do is contact us immediately.

Lost / Stolen items: In the event that you or any third party has stolen, lost or has not returned the bag, Luxe Bag Society will charge you the full replacement value of the bag.

Soiled / Damaged Items: If the bag is damaged while in your care please notify us immediately and take photos of the damage to send to us. We ask you that you return the bag to us as soon as possible so that we can assess the extent of the damage. Please do not attempt to repair or clean the bag. We use repair and cleaning specialists to keep the bags in pristine condition. If the bag requires major restoration or is damaged beyond repair, you will be liable for the cost of the repair or full replacement as per our terms & conditions.

Replacement Fees: The cost of replacement will vary depending on the bag, as each bag is valued individually based on retail price, demand and condition. Therefore, all replacement fees are different.

How do I return the bag?

Returning the bag is super easy. Just place the item into its original dust bag, then put it back into the Luxe Bag Society post box it came in. Place the box inside the pre-paid return satchel and take it to your nearest Australia Post office by 2pm on your nominated return date (Monday) to lodge an over-the-counter delivery (street post boxes are strictly not to be used). We ask that you please keep the receipt from Australia Post as proof of lodgement.

How will I know that you received the returned bag?

You can track the parcel on the Australia Post website using the tracking number printed on the return satchel.

What happens if I forget to return the bag on the return date?

You should notify us immediately if you’ve forgotten to return the bag on the date of return. If you forget to return the bag on time you may be charged an additional daily hire fee for each day the return is outstanding. Please make sure to read our full Terms and Conditions prior to making a booking.

What if I want to cancel or change my booking?

We understand that plans change sometimes and will process a 50% refund for orders up until the point where they have been shipped. After your order has been shipped we are unable to process a refund. If you need to change the bag you’ve hired, please contact us directly to see if it’s possible to change the bag.

When will I be charged for my hire?

You will be charged the full hire amount at the time the booking is placed.

What if the customer before me returns the bag late?

This is rare, however in the case of the previous customer returning the bag late, we will notify you immediately and arrange an alternative bag for you. If this is not possible then we will of course offer you a refund.

Please refer to our full Terms & Conditions for more information.